How can we help?
Quickly find answers to the most frequently asked questions.
Help topics
Account
- Creating an accountEvery field of the sign-up form, the consents, the referral code and confirming your e-mail with a six-digit code.
- Logging in and two-step verificationHow to log in with a password or a passkey, what to do on the 2FA code screen, how to recover access with a backup code and what an account lock means.
- Password and account recoveryWhat makes a good password, how to change it in settings and how to recover access with a link sent by e-mail.
- Profile and travel preferencesPhoto, first name, surname, phone with prefix, language, currency, departure airport and interests — field by field.
- Security settingsPasskeys (signing in without a password), turning 2FA on in three steps (QR code, manual key, backup codes), turning 2FA off, the active session list and logging other devices out.
- Saved travellers (the traveller vault)How to save the details of the people you travel with, how document number encryption works and when the data disappears.
- Privacy and your rights (GDPR)Data export after entering your password, a link valid for 10 minutes, account deletion and exactly what gets anonymised.
- NotificationsThe notification centre, e-mail, SMS and push channels, the switches in settings, marketing consent and quiet hours.
- Airsockfly PlusWhat the Plus membership gives you, what it costs, how to buy it through Stripe and how to cancel.
- Loyalty pointsHow to collect points (1 point per PLN 1), how to pay with them (1 point = 1 grosz, up to half the price) and when they expire.
- Referrals (refer a friend)Your referral code, how to share it, when you get the reward and what the limits are.
Booking
- Step 1 — traveller detailsEvery field of the traveller form: names, gender, date of birth, citizenship, document, frequent flyer, contact and company invoice.
- Step 2 — extrasTrip extras, baggage and carrier services, picking a seat on the plane, and choosing a travel insurance variant.
- Step 3 — summaryChecking your details, the discount coupon, the points slider, the indicative price breakdown and accepting the booking terms.
- Travel package informationAn extra step before payment when your set of services may be a package holiday — and why that is good news for you.
- Price change before paymentWhat to do when the price changes between the summary and payment — and why nothing has been charged yet.
- Step 4 — paymentBLIK, card and Przelewy24, Apple Pay and Google Pay, what happens on the Stripe page, the waiting screen and demo mode.
- Confirmation and travel documentsThe confirmation screen, the e-ticket, vouchers, the insurance certificate, the travel wallet and the QR code.
Mobile app
- Mobile app — install and log inThe welcome screen, the bottom tabs, logging in, signing up, the e-mail code and the 2FA second step in the app.
- Mobile app — bookingThe four booking steps on your phone, payment in the browser and the waiting screen for confirmation.
- Mobile app — push notificationsThe notification consent screen, the switch in settings, the notification list and what to do when nothing arrives.
- Mobile app — map and no connectionThe hotel map view, "Search this area" and what the app does when there is no internet.
My trips
- My trips and bookingsThe list of your trips, the "Upcoming", "Finished" and "Cancelled" tabs, and what each status means.
- Booking detailsWhat each block on the booking page shows — trip plan, provider confirmation, PNR, fare, settlement, documents, adding baggage or a seat, and carrier-driven schedule changes.
- Cancellation and refundsHow to check the cancellation cost before you decide, and what the deadlines are for a hotel, tour, car, policy and flight.
- Changing datesAn instant date change for a hotel, tour and car from our own supply, a request for everything else, plus carrier offers for a flight.
- Travel disruptionsThe disruption centre — carrier-driven schedule changes (with accepting the new times), cancellations, problems during the trip, and what you can do about them.
- InvoicesWhere to find invoices for your orders, what the statuses mean and how to download the PDF file.
- Support and ticketsHow to create a ticket, what the categories and statuses are, and how to write messages to support and the partner.
- ReviewsHow to rate a finished trip, how many photos you can add and what happens to your review in moderation.
- Price alerts and saved searchesHow to set a price-drop notification, how to save your search criteria and how to choose the frequency.
- Saved offers, collections and sharingHow to save offers with the heart, group them into collections and share a link you can later switch off.
- Travel historyThe archive of your finished and cancelled trips, with a year and service type filter.
Security and data
Start
- Welcome to AirsockflyWhat Airsockfly is and what you can find here — flights, hotels, tours, cars and insurance.
- How to search for an offerThe search box step by step — tabs, places, dates, number of people, children and infants, flexible dates.
- How to read the search resultsOffer cards, badges, providers, the "≈" price, sorting, filters and the hotel map with "Search this area".
- Offer comparisonHow to put two or more offers side by side and check the total price and the conditions.
- Trip builderPut a flight, a hotel and a tour on one timeline, check the total price and the legal classification of the set.
- Inspiration and destinationsNot sure where to go? Give a budget and dates, and we will suggest destinations and offers that fit.
- Language and currencyHow to switch between Polish and English, how to change the display currency and what the "≈" sign means.
- How to use the help centreA short guide to the help centre: where to look, what the "?" button does and what each article contains.
Have your booking number?
Check the confirmation from the partner. You'll find contact details and booking support rules there.