Changing dates

What this is for

Sometimes you do not want to cancel, just move the trip.

There are three paths and we pick the right one for you when you click "Check the new dates":

1. An instant change — a hotel, tour or car from our own supply. We check free places for the new dates, recalculate the price and change the booking without asking the partner. You pay the difference or we give it back.
2. A request — when an outside supplier runs the service, or there are no places on the new dates. Then we ask a person, as before.
3. Carrier offers — a flight. We ask the airline and show ready offers with a cost straight away.

Who it is for

For the booking owner, once logged in.

What you see

Hotel, tour, car

On the "Change and cancellation" page there is a "Date change" tab.

The description: "Give new dates and check them — if they are free in our own supply, we change the booking straight away.".

Fields:

New start date — pick it in the calendar. It must be in the future. Errors: "Enter a valid date.", "The new date must be in the future.".

New end date — pick it in the calendar. It cannot be earlier than the start and no further than a year from today. Errors: "The end date cannot be earlier than the start date.", "The new dates cannot be more than a year from today.".

Notes (optional) — a text field, at most 1000 characters. Example: Flexible ±2 days. Error: "Notes can be at most 1000 characters.".

The "Check the new dates" button (while it runs: "Checking…").

After the check we show a box with four numbers:

• New price — what the booking will cost after the change.
• To pay or To be refunded — the difference against what you already paid.
• Change fee — the partner's fee, if the free-change deadline has passed. Usually PLN 0.00.
• Free change until — a date and time with a time-zone abbreviation, for example "12 October 2026, 14:00 CEST". The time is counted in the zone of the place, not yours. When the partner charges nothing, it says "No change fee".

Below the box a button appears, depending on the result:

• "Change dates" — when the new price is equal to or lower than what you paid (while it runs: "Changing…").
• "Change dates and pay" — when there is a difference to pay.
• "Submit request" (while it runs: "Sending…") — when an instant change is not possible.

When an instant change cannot be done we say why, for example: "An outside supplier runs this service — a request is needed.", "There are no free places on the new dates.", "The new dates are shorter than the minimum stay at this property.", "These tour dates do not exist in the operator's calendar.".

The hint below the button: "We calculate the price from the partner's price list — this is not an estimate." (instant change) or "An estimate is not an offer — the partner confirms the price." (request).

Flight

In the trip details there is a "Change the flight date" card.

The description: "Choose a new departure date — we will show the carrier's offers with the change cost.".

Field:

New departure date — pick it in the calendar. If you click with no date: "First choose a new departure date".

The "Check offers" button (while it runs: "Searching…").

After a moment a list of offers appears. Each one shows:

• Legs in the form "LO123 · WAW → BCN · 06:40 – 09:15".
• Change cost — how much you pay in total.
• Carrier penalty — the fee for the change itself.
• New flight price — the full price after the change.
• Offer valid until 14/09/2026 18:00 — after that time you must ask again.
• The "Confirm" button (while it runs: "Confirming…").

When there are no offers: "No change offers for the chosen date.". When something fails: "The change offers could not be fetched".

Step by step

Hotel, tour, car

1. Open the booking and go to "Change and cancellation".
2. Choose the "Date change" tab.
3. Pick the "New start date".
4. Pick the "New end date".
5. Click "Check the new dates" and read the price box.
6. Click "Change dates" (or "Change dates and pay").
7. When you only see "Submit request" — add notes and send the request, as before.

Flight

1. Open the trip and find the "Change the flight date" card.
2. Pick the "New departure date".
3. Click "Check offers".
4. Compare the offers. Look at the "Change cost", not just the times.
5. Click "Confirm" on the offer you want.

What happens next

After an instant change (hotel, tour, car from our own supply)

There are three endings:

1. No difference — you will see "The booking dates have been changed." The new dates are in the booking right away.
2. A refund — you will see "The booking dates have been changed. A refund of PLN 180.00 has been sent for processing." The money goes back to the same payment method; the bank usually needs 3 to 10 business days.
3. An extra payment — we send you to the payment page. The booking changes its dates only after the extra payment clears. Until then the old dates apply and we hold the new ones for you for the time support has set (usually 30 minutes). If you do not pay, the new dates go back on sale and your booking stays as it was.

In every case you will get the notification "Booking dates changed" and an e-mail with the old and the new dates. The partner is told too — you do not have to write to them.

The change is then visible in the booking details and in the change history that support and the partner can see.

After a request (hotel, tour, car)

You will see "Your date change request has been accepted." When we can estimate the price we add: "Estimated new price: PLN 4,620.00.". When we cannot: "The partner will give the price for the new dates in reply to your request.".

The request becomes a support ticket. A "See ticket" link appears on the page. You will get the partner's answer in that ticket and by e-mail.

Important: a request does not change the booking yet. The old dates apply until the partner confirms the new ones.

If you submit the same request twice: "A request for these dates is already waiting for support.". If the service has no self-service date change: "A date change is not available for this booking.".

After confirming a flight offer

There are two endings:

1. A change with no extra payment — you will see "The flight date has been changed". The new times appear in the details.
2. A paid change — you will see "The change is paid — we have passed it to support" plus the explanation: "The change requires an extra payment — we have passed it to our support team. We will contact you about the payment and confirm the change with the carrier.".

In both cases you will get an e-mail and the notification "Change request accepted — We are checking availability for the new dates.".

Frequent questions

Why does a flight work differently from a hotel? Because airlines give us a change system with specific prices. Hotels and tour operators usually prefer to confirm each change by hand.

Does the request cost anything? Submitting the request costs nothing. A cost appears when the partner confirms the new dates — there may be a price difference and a change fee.

Where does the "New price" come from? From the partner's price list for the new days — the same one you bought on. We calculate it on the server, so nobody can swap it in the browser. If the new dates fall in a more expensive season, the price will be higher even though it is the same booking.

What is the "change fee"? It is the partner's fee for moving the dates at all. Up to the time shown in "Free change until" it is PLN 0.00. After that time the partner may add a percentage of the new price, a fixed amount, or both.

Why does the time in "Free change until" have an odd abbreviation? Because we count it on the clock of the place where the service starts — the hotel, the rental branch or the meeting point. That is why we add the zone abbreviation, so there is no mistake of a few hours.

I paid the difference and the dates did not change. The confirmation comes from the payment operator and can take a moment. Refresh the booking page after a minute. If nothing changes after a few minutes, write to support — money never stays with us without the date change.

How long do I wait for an answer? It depends on the partner. The answer will go into your ticket in "Support" and to your e-mail. You can also add a message to the ticket.

I picked a date next year and got an error. The new dates cannot be more than a year from today. The message reads: "The new dates cannot be more than a year from today.".

The flight offer expired before I clicked "Confirm". Offers have a validity time — you can see it on each one. Click "Check offers" again to get fresh prices.