Booking details

What this is for

The details page is the full folder of your trip — everything we know about this booking.

Who it is for

For the booking owner, once logged in. Nobody else sees this page.

What you see

At the top the title "Trip plan" or the service name plus "Your booking has been confirmed. You will find the trip details below.".

Under the title the Booking number.

Then come blocks. Which ones you see depends on what you bought.

The "Bookings" block

A list of services in this order. Each one shows its name, dates and number of travellers plus:

• Confirmation no.: 12345 — assigned by the provider; otherwise "Confirmation number being prepared".
• Provider confirmation: ABC-77 — the number at the partner; while we wait: "Awaiting provider confirmation".
• Provider: Hotel Aurora — who delivers the service.

The "Timeline" block

Your trip day by day.

The flight block

• PNR: ABC123 — your booking number with the carrier. When there is none yet: "The PNR will appear once the carrier confirms".
• Booking no.: …
• Tickets: to be issued / issued / voided — the ticket status.
• Leg 1 · 12/10/2026 — each flight separately, with local times and Class: Economy. When the legs are unknown: "Leg details will appear once the flight is confirmed (12/10/2026).".
• Fare and baggage — badges "Refundable fare" / "Non-refundable fare", "Date change allowed" / "Date change not allowed", plus "Change penalty: PLN 250.00", or "The carrier will provide the fare details.".
• Extras — rows like "Checked baggage × 1 · PLN 120.00".
• Passengers — names with a type: Adult, Child, Infant, Senior.
• Go to check-in — a link to the carrier's page: "You check in on the carrier's website.".

The yellow "The carrier changed the schedule" card

It appears above the trip plan only when the airline moved your flight itself and is waiting for your decision.

The card shows two columns: Before (the old times, struck through) and After (the new times). The times carry a zone note, for example "08:30 CEST" — because they are the times on the clock at the airport, not on yours. When we do not know the zone, we write "local time".

You can choose: "Accept the change" (with a confirmation dialog; after accepting we reissue the ticket and it cannot be undone), "Ask for another date" and "Contact us".

The same card is on the "Disruptions" page — the "Travel disruptions" article covers the details.

The "Add baggage or a seat" card

It sits in the right-hand column, for flight bookings that are neither cancelled nor completed.

At first you only see the "See what you can add" button — we ask the carrier only after you click, so we do not query them on every page view.

After checking you will see a list of services: the kind ("Checked baggage", "Seat on board", "Meal"), the carrier's label, the price, who it applies to, and a "How many" field. At the bottom "To pay:" with the total and the "Pay and add" button.

Possible messages:

• "This carrier does not allow buying extras after booking." — not every airline supports it.
• "The carrier has nothing to add to this booking right now." — the list came back empty.

Under the list a note: "We charge through the same payment gateway as the booking. Services are registered with the carrier once the payment clears; if the carrier refuses, we refund you and open a support case.".

The hotel block

• Check-in: and Check-out: with dates.
• Guests: Anna Kowalska, Jan Kowalski.
• Stay conditions — "Free cancellation until 10/10/2026" or "Booking without free cancellation" plus "Late cancellation penalty: 80% of the stay value".
• Location — with the note "You will find the exact property address in your voucher.".
• Contact about the stay.

The tour block

• Date: 12/10/2026.
• Participants and Main participant. When the list is not ready: "The participant list will appear once the booking is confirmed.".
• Meeting point: Chopin Airport, departures hall.
• Tour voucher. When there is none yet: "We will issue the voucher once the booking is confirmed.".
• In the package — what is included.

The "Insurance policies" block

The policy number (or "Policy number being prepared"), 7 days of cover, the Premium, the sums for "Medical costs", "Baggage", "Trip cancellation" and "Personal liability" (missing ones say "None"), and the list of insured people. The "Withdraw from the contract (within 14 days)" button carries the hint "Withdrawal is possible within 14 days of the policy being issued.".

The "Settlement" block

Price per person, Total, Payment status, Paid, Payment method and Payment received by — who got the money.

The "Documents to download" block

A list of documents with a "Download" button. When there is nothing yet: "Documents will appear here once they are issued." or a "Being prepared" badge.

The "Booking service" / "Important information" block

A line saying who handles changes: "Date changes and cancellations are handled by Sunny Tours." or "Booking changes, cancellations and payment are handled by the partner.". There are also "Manage with the partner" and "Contact the organiser" buttons.

At the bottom, always: "Airsockfly displays information confirmed by the partner.".

The "Change and cancellation" block

The description "Booking value: PLN 4,380.00. Check the cancellation cost before confirming." plus a "Back to order details" link. For flights: "We do not cancel flights in self-service — the carrier makes the decision." and a "Go to flight date change" link. Cancellation and date changes have their own help articles.

A cancelled booking

When a booking is cancelled you will see "Booking cancelled 05/10/2026 · refund PLN 3,900.00".

Step by step

1. Go to "My bookings" or "My trips".
2. Click "See details" or "Trip plan".
3. Read the blocks from the top.
4. Check the "Confirmation no." and "PNR" — those are the numbers you use when talking to the partner.
5. Download documents from the "Documents to download" block.
6. If you want to add baggage or a seat, click "See what you can add" and go through to payment.
7. If you see the yellow "The carrier changed the schedule" card, compare the times and pick one of the three routes.
8. If something is wrong, use "Contact the organiser" or create a ticket in "Support".

What happens next

The page refreshes every time you open it. Once the partner confirms the booking, the numbers and documents appear by themselves — you do not have to ask for anything.

The notes "Awaiting provider confirmation" and "Being prepared" mean something is on its way. They are not errors.

Frequent questions

I have no PNR. Is my flight booked? Yes, if the status says "Confirmed". The PNR is assigned by the carrier and sometimes arrives late. Until then you see "The PNR will appear once the carrier confirms".

What does "Non-refundable fare" mean? You will not get your money back if you cancel. The ticket is cheaper because of that.

Where do I check in for my flight? Click "Go to check-in" — it happens on the carrier's website, not with us.

Why can I not see the hotel address? The exact address is in the voucher. On the page we show the area and the note "You will find the exact property address in your voucher.".

I bought extra baggage. When will I see it in the booking? Once the payment clears. We then register the service with the carrier, add it to the "Extras" block and issue a new e-ticket. You get a notification about it.

I paid and the carrier did not take the service. We refund you and open a support case — you do not have to do anything. Support will write to you about the next steps.

Do I pay a commission on an added seat? No. You pay the carrier's price; we do not add our own margin on top.

Can I share this page with somebody else? No — it needs a login to your account. You can download the PDF and send that instead.