Confirmation and travel documents

What this is for

After a successful payment the booking is yours. You get documents to show at the airport, at reception or to your guide.

All the documents sit in one place: in the "Travel wallet".

Who it is for

For everyone who has paid for a booking.

What you see

The confirmation screen

The title: "Booking confirmed!". The subtitle: "Sunny Tours confirmed your trip.".

A green badge: "Confirmed by the organiser".

Below:

• Booking number: — your number, for example ASW/2026/000123. Write it down or take a screenshot.
• The offer name, dates, number of nights, travellers, hotel.
• Paid and the amount.
• Payment method: BLIK.
• The "Download confirmation" button.
• The "Back to Airsockfly" button.
• A note: "Documents and booking service are provided by Sunny Tours." and a "Manage the booking with the partner" link.

The travel wallet

In the panel menu there is "Travel wallet". The subtitle: "Confirmations, vouchers and invoices for your bookings.".

The "Travel documents" card has the description: "Tickets, vouchers and certificates as PDFs — with a QR code to show on the spot.".

Each document has a name and a "Download PDF" button. When a document does not exist yet you see "Not available yet". When there is none: "No documents for this order.".

When the wallet is completely empty: "The wallet is empty" and "Documents will appear once your first booking is confirmed.".

Step by step

1. After payment read the confirmation screen.
2. Write down the booking number.
3. Click "Download confirmation" if you want the file straight away.
4. Go to the panel → "Travel wallet".
5. Find your order.
6. Click "Download PDF" on each document you need.
7. Save the files on your phone or print them.

What happens next

Which documents you get

It depends on what you bought:

• E-ticket — for a flight. It holds the PNR (the booking number with the carrier), the route, the departure date, the list of legs with times and class, the passenger list and extras. At the bottom a note: "The ticket is personal — for check-in you need an identity document matching the passenger's details.".
• Hotel voucher — for a hotel. The property name and address, the confirmation number, room type, rate plan, board, check-in and check-out dates, the number of nights, rooms and guests, cancellation rules. A note: "Show the voucher at the property reception at check-in.".
• Tour voucher — for a tour. The product, departure date, voucher number, meeting point, participant list, pricing. A note: "Show the voucher to your guide at the meeting point. Please arrive 15 minutes before the start time.".
• Car rental voucher — for a car. The model, class, gearbox, fuel, number of seats, pick-up and drop-off branches with dates, mileage limit, fuel policy, deposit, main driver details. A note: "To pick the car up you need the main driver's licence, an identity document and a payment card for the deposit.".
• Insurance certificate — for a policy. The policy number, product, type, variant, territorial scope, cover period, premium, list of insured people, cover sums, deductible, a reference to the terms and the exclusions.
• Order confirmation — always. Order status, payment status, date, contact, items, a summary of amounts. A note: "An order confirmation is not an invoice. The invoice is available in the customer panel under Invoices.".

The QR code

Every PDF document carries a QR code — a square picture to scan. Under it there is the text "Scan to verify the document". Reception or your guide scans it with a phone and knows straight away that the document is genuine.

Documents are also marked "Document generated electronically".

When the documents appear

Not all at once.

• Order confirmation — after payment.
• Hotel and tour voucher — after the partner confirms the booking. Until then you see "We will issue the voucher once the booking is confirmed.".
• Plane ticket — after the tickets are issued. Until then the ticket status is "to be issued".
• Insurance certificate — after the insurer issues the policy.
• Invoice — once the payment is booked in, in the "Invoices" tab.

Frequent questions

I cannot see my voucher yet. Has something gone wrong? No. We issue the voucher after the partner confirms the booking. "Not available yet" means "wait a moment", not "error".

Do I have to print the documents? Usually not. Most places accept a document on a phone. On long trips it is worth having a printout too — in case your phone runs out of battery.

What is a PNR? Your booking number with the airline. Six characters, letters and digits. You give it at online check-in and when contacting the airline. Until the carrier assigns it you see "The PNR will appear once the carrier confirms".

I lost the PDF file. Go to the "Travel wallet" and download it again. We generate documents on demand, so you can do it many times.

Who can see my documents? Only you, once logged into your account. Booking documents are available only to the order owner.