Invoices

What this is for

An invoice is a document that proves a purchase. You need it for company accounts or for your own papers.

We issue it ourselves, automatically, once the payment is booked in.

Who it is for

For every logged-in customer with a paid order.

What you see

The page is called "Invoices". The subtitle: "Invoices for your paid orders — available as PDFs.".

A table with columns:

• Number — the invoice number. When the invoice is on its way you see "Being issued".
• Date — the issue date.
• Amount — the full invoice amount.
• Status — a coloured badge:
  • Issued (green) — ready to download.
  • Being issued (yellow) — we are still working.
  • Issuing error (red) — something failed, we are retrying.
  • Skipped (grey) — we do not issue an invoice for this order.
• Actions — the "Download PDF" button.

A credit note carries an extra caption under its number: "Credit note to invoice FV/2026/000456".

Under the table an important note: "Invoices are issued automatically once the payment is booked in. If an invoice is missing, try again later — issuing is retried automatically.".

When you have no invoice: "No invoices" and "Invoices will appear here after your first paid order." with a "Go to bookings" button.

When the list could not be loaded: "The invoices could not be loaded" and "Try again in a moment.".

Step by step

1. Log in.
2. In the panel menu choose "Invoices".
3. Find the invoice in the list. The list is sorted newest first.
4. Check that the status is "Issued".
5. Click "Download PDF".
6. The file saves to your device.

What happens next

The PDF opens in your browser or in a PDF reader. You can print it or send it to your accountant.

You will also find invoices in the "Travel wallet", in the "Invoices" section, together with tickets and vouchers. On the trip plan page a row appears: "Invoice FV/2026/000456".

How we issue an invoice

Right after the payment is booked in, the order goes to the invoicing system. The status is then "Being issued".

A moment later the number and the file are ready — the status becomes "Issued".

When something fails (for example the invoicing system does not respond for a while), the status is "Issuing error". You do not have to do anything. We retry automatically.

When you get a refund

After a refund an extra document appears in the Invoices list: a credit note.

• You recognise it by the caption under the number: "Credit note to invoice FV/2026/000456".
• Its amount is negative, because it lowers the value of the original invoice.
• The original invoice stays in the list unchanged. Nothing disappears from it.
• You download it with the same "Download PDF" button, once its status is "Issued".

You do not have to ask for anything. The document is created by itself, right after the refund is processed.

Whose name the invoice is in

It depends on what you chose in the "Traveller details" step:

• Without the "Company invoice" option ticked — the invoice goes to your contact details (first name, surname, e-mail address).
• With the "Company invoice" option ticked — the invoice goes to the company details: the name, tax ID and address you gave then.

We save the buyer details at the moment of booking. They cannot be changed in the panel later — you have to write to support.

File security

You download the PDF through our site, once logged in. Your invoice is not publicly available at any address, and our credentials to the invoicing system never reach your browser.

Frequent questions

I paid but cannot see an invoice. Issuing takes a moment. Refresh the page after a few minutes. The note under the table says: "issuing is retried automatically".

What does "Skipped" mean? That we do not issue an invoice for this order. That happens when the partner takes the payment directly instead of us. The partner then issues the invoice — ask them for it.

I want a company invoice but you issued it to me personally. We take the buyer details from the "Traveller details" step. Write to us through "Support" and give the order number and the correct company details.

I need an invoice for the Plus membership. Membership invoices are in the Stripe portal. Go to "Airsockfly Plus" and click "Invoices and payment method (Stripe)".

How many invoices do I see in the list? We show up to the 50 newest. You will find older ones in "Travel history" and in the "Travel wallet".

I got a refund. Do I have to ask for a credit note? No. The credit note appears in the list by itself, once the refund is processed.

Why is the credit note amount negative? Because it lowers the value of the original invoice. For your accounts take both documents together: the invoice and its credit note.

I paid in demo mode and there is no credit note. In demo mode we issue no invoice, so there is nothing to correct.