Mobile app — booking

What this is for

You can do the whole booking on your phone. The steps match the website, only the screens are narrower. One thing differs: payment opens in the browser, not in the app.

Who it is for

For logged-in customers in the app.

What you see

At the top of the screen there is a bar with the partner name: "Booking with a partner · Sunny Tours". Under it four steps: Details → Extras → Summary → Payment.

When you have no booking started: "No active booking" and "Choose an offer to start a booking." with a "Discover offers" button.

The "Traveller details" step

The title "Traveller details", the subtitle "Enter the details exactly as in your travel document.".

For a flight there is an extra box: "Airlines require the gender and date of birth of every passenger. You can give the travel document now or later — before departure.".

Fields for each traveller: First name, Surname, Date of birth (format DD.MM.YYYY), Gender ("Female" / "Male", hint "Required by airlines — as in your document."), Citizenship (country code) (example PL). The traveller type is shown as "Adult", "Child (2–11)" or "Infant (under 2)".

"Travel document (if required)" — hint "Passport or ID card. You can fill the details in later."; fields Document type, Document number (example AB1234567), Valid until, Country of issue.

"Frequent flyer programme (optional)" — fields Carrier and Card number (example 1234567890).

For a car rental a Driving licence years field appears — example: 5.

"Fill from saved" opens the "Saved travellers" list: "Enter the document number again — we keep it only on the server side.".

"Contact details" — E-mail address, Phone number. Then the "Next: extras" button.

The "Extras" step

The title "Tailor the trip to yourself". The cards "Already included" and "Extra options".

The "Travel insurance" card: "Pick cover for your trip. You can skip this step.". Options are "No insurance" and variants described as "Medical up to PLN 200,000 · premium for 7 days for 2 people", with the note "The insurer issues the policy after the booking is paid.".

The "Baggage and carrier services" card: kinds Baggage, Seat on the plane, Meal, Other service, with the note "The carrier confirms the final service price at the moment the booking is created.".

The "Next: summary" and "Back to details" buttons.

The "Summary" step

The title "Check your booking". Sections: Travellers, Contact, Package, Extras (when empty: "No paid extras selected."). Consent: "I accept the organiser's booking terms." with a "Terms" link, then "Next: payment".

The "Payment" step

The title "Choose how to pay", the subtitle "Secure payment to Sunny Tours.". Three methods: BLIK, Payment card and Online transfer, each with a one-line description.

An important note: "You will give your card details or BLIK code on the secure page of the payment operator — we do not collect them in the app.".

The "Pay PLN 4,380.00" button and "Back to summary".

Step by step

1. Choose an offer and tap "Book".
2. Fill in the traveller details, or use "Fill from saved".
3. Tap "Next: extras" and choose extras or skip.
4. Tap "Next: summary", check the details and tick the consent.
5. Tap "Next: payment", choose a method and tap "Pay …".
6. Your phone browser opens with the Stripe payment page.
7. Give the BLIK code or card details there and confirm, then come back to the app.

What happens next

After you come back from the browser the app shows the "Confirm the payment in your bank" screen. The subtitle: "Open your banking app and approve the BLIK payment.".

The screen shows "Payment amount", an "Awaiting confirmation" badge and the notes: "The booking is not confirmed yet." and "You will get a confirmation once the operator books the payment in.".

The app checks the status a few times by itself, with growing gaps, and again when you return from the browser. You can also tap "Check status". After five attempts it says: "We stopped checking automatically. Use the button below when you want to check again.".

With no internet the app does not guess: "We do not know yet whether the payment went through" plus "We are not charging you again — check the status later.". When the order cannot be found: "We did not find an order for this payment. Open your booking list or contact us — do not start the payment again.".

After a successful payment you land on the "Booking confirmed!" screen with the booking number, traveller list, amount and the "See booking" and "Download confirmation" buttons.

Frequent questions

Why does payment open the browser? Because you give your card details and BLIK code to the payment operator, not to us. That is safer — the app never sees your payment data.

I paid but the app shows "Awaiting confirmation". That is normal — confirmation from the bank sometimes arrives late. Tap "Check status".

Can I pay a second time to speed things up? No. A double payment creates a problem that has to be unpicked afterwards.

I closed the app during payment. Open it again and go to "Bookings"; the app checks the status when it returns to the foreground.

Where do I download the PDF invoice? The app shows the invoice list with the note "You can download the PDF from the web panel." — log in on the website and go to "Invoices".