Question 1

Does the flight price include baggage?

Accepted Answer

It depends on the fare. For every offer we show how much cabin and checked baggage is included, and the price of extra pieces appears in the extras step before payment.

Question 2

How do Light, Standard and Flex fares differ?

Accepted Answer

Light is the cheapest option, usually without checked baggage and without changes. Standard adds baggage and a paid date change. Flex allows changes and is often refundable. Full fare rules are shown with the offer.

Question 3

Can I book a one-way flight?

Accepted Answer

Yes. Choose the one-way option in the search and the results will show only the outbound flight, with the price for that leg.

Question 4

What if my flight is cancelled or delayed?

Accepted Answer

If the booking was made on Airsockfly, we notify you about the change and show the available options in the order details. For bookings made at a partner, the airline or intermediary named in the confirmation handles the change.

Question 5

Is the price per person or per room?

Accepted Answer

Hotel prices are shown per room for the whole stay and the stated number of guests. We also show the nightly price so that stays of different lengths are easier to compare.

Question 6

Is breakfast included?

Accepted Answer

The board type is labelled on every offer card. If the property offers several options, you will see them when choosing a room, together with the price difference.

Question 7

Until when can I cancel free of charge?

Accepted Answer

The free cancellation date is shown with the offer and in the booking summary. Non-refundable offers are clearly labelled and usually cheaper.

Question 8

Can I pay at the property?

Accepted Answer

Some properties allow payment on arrival. That option is visible with the offer; otherwise payment is taken at the time of booking.

Question 9

What does the tour price include?

Accepted Answer

Typically the flight, transfers, accommodation and the stated board. The exact scope is in the offer description, and extras such as optional excursions are listed separately.

Question 10

When will I know the flight number and the hotel name?

Accepted Answer

For offers with a named hotel you know them right away. For last minute offers with an unnamed hotel, the standard and location are described and the details arrive with your travel documents.

Question 11

Can I change a traveller on the booking?

Accepted Answer

Tour operators usually allow a traveller change up to a set deadline before departure, often for a fee. The conditions are in the participation terms attached to the offer.

Question 12

Is mileage included?

Accepted Answer

For every offer we state whether mileage is unlimited and what the cost of exceeding the limit is, if one applies.

Question 13

How much is the deposit and how is it taken?

Accepted Answer

Rental companies block the deposit on the driver's card at pick-up. We show the amount in the rental conditions before the booking.

Question 14

Is there a minimum driver age?

Accepted Answer

Yes, most companies require the driver to be at least 21 with a minimum licence period. Younger drivers pay a surcharge, which we include in the price once you enter the age in the search.

Question 15

How do the Basic, Comfort and Premium plans differ?

Accepted Answer

They differ in the medical cover limit, the scope of accident, baggage and sports cover, and the excess. We show the plans side by side in the results.

Question 16

Does the policy cover chronic conditions?

Accepted Answer

Cover for chronic conditions depends on the product and plan. The information is visible on the offer card and in the general terms attached to the policy.

Question 17

Can I cancel a policy?

Accepted Answer

You can withdraw from a policy concluded at a distance within 14 days, provided the cover period has not started. You can request it in the order details.

Question 18

Which payment methods do you accept?

Accepted Answer

Payment cards, BLIK and instant bank transfers. Available methods are shown at the payment step; for bookings completed at a partner, that partner's methods apply.

Question 19

Why did the price change before payment?

Accepted Answer

Flight and stay prices change dynamically. If an offer becomes more or less expensive between the search and the payment, we show the new amount and ask for confirmation before charging.

Question 20

Where can I find my invoice?

Accepted Answer

Invoices for orders placed on Airsockfly are in the customer panel, in the documents section. For bookings completed at a partner, the invoice is issued by that partner.

Question 21

When will I get my refund?

Accepted Answer

We start the refund once the cancellation is confirmed. Funds return to the original payment method, usually within a few business days depending on your bank.

Question 22

Do I need an account to book?

Accepted Answer

No. An account is optional, but it lets you save offers, track prices, store traveller details and manage bookings in one place.

Question 23

How do price alerts work?

Accepted Answer

You save a search, we check prices in the background and notify you when they drop below your threshold. Alerts can be switched off in notification settings.

Question 24

How do I delete my account and data?

Accepted Answer

You can delete the account in privacy settings. Deleting it does not cancel ongoing bookings, and accounting documents are retained for the period required by law.

Everything worth knowing before you book

Flights

Hotels and stays

Package holidays

Car rental

Insurance

Payments and invoices

Account and data

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